print

I Am Institute: Kelli and Jessica

“WFLO Institute is a place where we can all relax and learn.”

I_am_Institute1Kelli Knecht

Office Supervisor, Interstate Warehousing
Year 2 Student, Graduating in 2014

In her daily activities, Kelli co-supervises 30 office employees while acting as a liaison for customer service and participating in a team to improve workplace efficiencies. Dedicated to her job, Kelli said that the Institute helped to give her exposure to areas she does not interact with often. “The classes have expanded my general knowledge and prompted me to ask questions of our Maintenance and Operations staff to learn more about the specifics of our building in regards to equipment and refrigeration processes,” Kelli said.

What was your favorite class?
My favorite class was Managing and Motivating Human Performance with Michelle Gladieux. With my large staff, I realized that I focus on my top performers and those who struggle. However, my “Steady Eddie’s” are lost in the shuffle. Since I have returned, I am now making a conscious effort to point out their strengths and encourage them to improve. I am using the Key to Understanding Humans to better relate with my employees and manage by personality and work ethic.

What was one of your most memorable moments from your Institute past?
Ken Osean is a great motivational speaker and always conducts very thought provoking discussions. Even though I expect our discussions to be very liberal, I, along with the rest of the class, were extremely shocked when he listed Hitler as a great leader. It was followed with a long laugh and other discussions, but I realized at that moment that WFLO is a place where we can all relax and learn.

What would you like to say to aspiring students of the WFLO Institute?
I would encourage aspiring WFLO students to come in with an open mind. Be willing to meet new people. The set-up allows for members to meet many different people from companies across the US, and even outside our borders. Communicate with different companies on how they handle different policies. I can say from experience, they may have a way better than what you do currently that you can take credit for when you return to your company.

Like many other companies, we have facilities throughout the US. One of my favorite parts is being able to interact with employees from all of our facilities. Interstate has a family mentality so having the opportunity to go out and bond is something we all look forward to every year.

Kelli hopes that following graduation, she will continue her education in order to stay current with new and developing industry technologies.

Jessica Kovalcik

Office Supervisor, Interstate Warehousing
Year 2 Student, Graduating in 2014

In her role as an Office Supervisor at Interstate Warehousing, Inc., Jessica’s duties include supervising office personnel and Billing Department, creating and processing invoices to clients, inputting purchase orders, and assist in operational tasks to keep the warehouse running smoothly. According to Jessica, In her two years at the WFLO Institute, she has received the tools to become a successful manager, including extensive training on effective communication. “Not only am I more knowledgeable about the cold storage industry, but year two has taught me how to interact better with my employees and have more successful feedback,” Jessica said.

What was your favorite class?
Michelle Gladieux: Managing and Motivating Human Performance. The reason our warehouse runs as smooth as it does is because of our hardworking, dedicated employees.  Michelle informed us that it is our responsibility, from a management perspective, to communicate properly with them and relay that their work performance is appreciated.  Without them working hard and safe on a day-to-day basis, we would not be a successful company.

What was one of your most memorable moments from your Institute past?
Instead of one particular moment, I would like to focus on how WFLO provides you with the opportunity to interact and communicate with other companies on their processes and ideas.  Everyone at this Institute is driven to help and educate each other on improving their company.

What would you like to say to aspiring students of the WFLO Institute?
The most important thing you can do at WFLO is participate.  Being fully engaged in your classes will ensure you leaving with new ideas and processes for your company.