August 30, 2020 (All day) to September 02, 2020 (All day)
Hyatt Regency Coconut Point Resort and Spa, Bonita Springs , Florida, United States

Cool Innovators

Do you have an innovative idea, practice or case study that would make a great educational session? Please email Erin Grady, Manager of Education and Knowledge, with your submission for consideration. Please include a short session description and your contact details.

Tueday, September 1
Round I: 10:30 a.m. – 12:00 p.m.
Wednesday, September 2 
Round II: 8:45 a.m. – 10:10 a.m.

Across the cold chain industry, innovators are developing intriguing new ways of approaching common industry challenges like human capital, lowering costs, and saving time. These innovators are often IARW warehouse members just like you, who have made an impact on the industry through groundbreaking ideas set into motion in their own operations. Let these change-makers inspire you as you learn how they are paving the way into the future of the cold chain.


Innovative Topics for This Year's Convention


Increasing Productivity with RFID Technology

Learn how the innovative new warehouse navigation system at the InterChange cold storage facility uses Jungheinrich semi-automated forklifts with embedded RFID chips in the facility floor to track the lift truck's location, both vertically and horizontally, to within millimeters. The system directs the forklift to the exact next pick location with one push of a toggle; the speed and accuracy of the system, eliminating the need to scan barcodes at each location, has increased productivity over a manual system.

  • Chris Thompson, Vice President of Business Development, InterChange
  • Keith VanBenschoten, Chief Operating Officer, InterChange


Innovations in Leadership and Talent Development

Leaders at Burris Logistics and Lineage Logistics will share programs that save you time, money, and effort in developing and retaining good employees. An internal mentorship program developed at Burris Logistics connects new with seasoned leaders, helping develop a robust company culture and ensuring that new employees have the support that they need to succeed. The Lineage Management Program (LMP) at Lineage Logistics formalizes employee career paths to build bench strength. Lineage also has strategies and processes at all organizational levels to find, grow, retain, and develop talent while retaining institutional knowledge and improving skills.

  • Laura McCann, Director of Talent Management, Burris Logistics
  • Sean Vanderelzen, Chief Human Resources Officer/Marketing and Communications, Lineage Logistics


Solving Staffing and Operational Challenges from Within

United States Cold Storage (USCS) needed a new approach to helping its facilities improve operations, it turned within, creating the USCS Road Warriors. These seasoned employees from across the U.S. band together temporarily as a traveling training and work crew. Learn how USCS started the Road Warrior program, reduced duplicative employee training, increased employee networking opportunities, and filled labor shortages and gaps from within.

  • Mickey Hoffmann, Vice President, Corporate Development, United States Cold Storage