Customer service is a key factor in the selection of a cold chain provider, according to the latest Cold Chain Customer Research Report by the Global Cold Chain Alliance (GCCA). The May-June 2019 edition of COLD FACTS magazine highlights GCCA members including Congebec, Tippmann Group, RLS Logistics and Lineage Logistics. These four companies have designed management programs that help recruit, develop and retain future management employees who can drive the industry. GCCA has developed a variety of talent development and HR resources that help managers understand employment law and recruit, retain and develop high quality employees. Access the resources here. Click here to read the full “Top Notch Managers are Key to Customer Success” article.