2025 Cold Chain Institute Brazil
Program
YEAR 1 & 2
The Cold Chain Institute features classes focusing on best practices in the refrigerated warehousing and logistics industries. Learn more about the Year 1 & 2 curriculum/courses below:
Year 1 Curriculum
ACCESSING YOUR GCCA RESOURCES
- Identify GCCA and GCCF programs and services beyond the Institute.
- Navigate the GCCA website and locate membership benefits, including the Inquiry Service and Technical Guides.
- Understand the structure and modules of the Cold Chain Institute course.
SUPPLY CHAIN BASICS
- Define the cold chain and explain its function in temperature-controlled logistics.
- Describe how your role contributes to the national and international cold chain.
- Recognize how cold chain logistics supports the food industry.
WAREHOUSE OPERATION ESSENTIALS
- Describe the four guiding principles of warehouse operations.
- Compare standard procedures in your warehouse to those in other facilities.
- Identify key steps in handling temperature-controlled products.
CUSTOMER SERVICE ESSENTIALS
- Explain the impact of excellent customer service on business growth and retention.
- Identify and implement solutions for common customer complaints.
- Demonstrate how to handle client concerns to maintain satisfaction.
RISK ANALYSIS & MANAGEMENT
- Describe the importance of risk management in warehouse operations.
- Outline the Risk Assessment process and complete a basic evaluation.
- Differentiate types of warehouse exposures and review loss prevention techniques.
AMMONIA SAFETY
- Identify why ammonia is used in refrigeration.
- Describe its key physical and chemical properties.
- List health and safety risks, proper handling procedures, and first aid steps.
CONFLICT RESOLUTION
- Identify challenging customer types.
- Apply techniques to resolve internal and external disagreements.
- Develop an action plan for regular customer engagement.
BUSINESS COMMUNICATIONS
- Recognize the different types of organizational communication.
- Understand the value of assertiveness and branding in communication.
- Apply communication skills to advance your career.
FOOD SAFETY: HACCP & FSMA
- Distinguish between food quality and food safety.
- Identify regulatory requirements affecting cold storage facilities.
- Explain key HACCP principles and how they apply to self-monitoring plans.
TRANSPORTATION BASICS
- Understand the importance of temperature control in transport.
- Identify cold chain transportation methods and key components.
- Describe the process and benefits of pre-cooling a trailer.
- Distinguish between asset-based and non-asset-based transportation.
TRANSPORTATION & WAREHOUSING
- Explain how cold storage facilities support transportation functions.
- Recognize how to build strong relationships with carriers.
- Describe adjustments to warehouse operations that attract new partnerships.
EMERGENCY RESPONSE PLANNING
- Define Emergency Action and Emergency Response Plans.
- List required employee training levels for emergency preparedness.
- Evaluate pros and cons of internal vs. external emergency teams.
FINANCE 101
- Differentiate between finance and accounting.
- Apply key financial terms to daily operations.
- Explain how warehouse activities affect business profitability.
LEADERSHIP DEVELOPMENT
- Identify key leadership styles and their strengths.
- Adapt leadership approach to manage high-performing teams.
- Develop strategies to increase engagement and performance.
FUNDAMENTALS OF FOOD STORAGE AND PRESERVATION
- Explain the impact of controlled-temperature storage on food quality and shelf life.
- Identify critical factors affecting chemical reactions in frozen storage.
- Prepare food products for export while maintaining quality standards.
Year 2 Curriculum
Information coming soon!
Year 3 Curriculum
Information coming soon!
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