Program

YEAR 1 & 2

The Cold Chain Institute features classes focusing on best practices in the refrigerated warehousing and logistics industries. Learn more about the Year 1 & 2 curriculum/courses below:

Year 1 Curriculum

ACCESSING YOUR GCCA RESOURCES

  • Identify GCCA and GCCF programs and services beyond the Institute.
  • Navigate the GCCA website and locate membership benefits, including the Inquiry Service and Technical Guides.
  • Understand the structure and modules of the Cold Chain Institute course.

SUPPLY CHAIN BASICS

  • Define the cold chain and explain its function in temperature-controlled logistics.
  • Describe how your role contributes to the national and international cold chain.
  • Recognize how cold chain logistics supports the food industry.

WAREHOUSE OPERATION ESSENTIALS

  • Describe the four guiding principles of warehouse operations.
  • Compare standard procedures in your warehouse to those in other facilities.
  • Identify key steps in handling temperature-controlled products.

CUSTOMER SERVICE ESSENTIALS

  • Explain the impact of excellent customer service on business growth and retention.
  • Identify and implement solutions for common customer complaints.
  • Demonstrate how to handle client concerns to maintain satisfaction.

RISK ANALYSIS & MANAGEMENT

  • Describe the importance of risk management in warehouse operations.
  • Outline the Risk Assessment process and complete a basic evaluation.
  • Differentiate types of warehouse exposures and review loss prevention techniques.

AMMONIA SAFETY

  • Identify why ammonia is used in refrigeration.
  • Describe its key physical and chemical properties.
  • List health and safety risks, proper handling procedures, and first aid steps.

CONFLICT RESOLUTION

  • Identify challenging customer types.
  • Apply techniques to resolve internal and external disagreements.
  • Develop an action plan for regular customer engagement.

BUSINESS COMMUNICATIONS

  • Recognize the different types of organizational communication.
  • Understand the value of assertiveness and branding in communication.
  • Apply communication skills to advance your career.

FOOD SAFETY: HACCP & FSMA

  • Distinguish between food quality and food safety.
  • Identify regulatory requirements affecting cold storage facilities.
  • Explain key HACCP principles and how they apply to self-monitoring plans.

TRANSPORTATION BASICS

  • Understand the importance of temperature control in transport.
  • Identify cold chain transportation methods and key components.
  • Describe the process and benefits of pre-cooling a trailer.
  • Distinguish between asset-based and non-asset-based transportation.

TRANSPORTATION & WAREHOUSING

  • Explain how cold storage facilities support transportation functions.
  • Recognize how to build strong relationships with carriers.
  • Describe adjustments to warehouse operations that attract new partnerships.

EMERGENCY RESPONSE PLANNING

  • Define Emergency Action and Emergency Response Plans.
  • List required employee training levels for emergency preparedness.
  • Evaluate pros and cons of internal vs. external emergency teams.

FINANCE 101

  • Differentiate between finance and accounting.
  • Apply key financial terms to daily operations.
  • Explain how warehouse activities affect business profitability.

LEADERSHIP DEVELOPMENT

  • Identify key leadership styles and their strengths.
  • Adapt leadership approach to manage high-performing teams.
  • Develop strategies to increase engagement and performance.

FUNDAMENTALS OF FOOD STORAGE AND PRESERVATION

  • Explain the impact of controlled-temperature storage on food quality and shelf life.
  • Identify critical factors affecting chemical reactions in frozen storage.
  • Prepare food products for export while maintaining quality standards.

Date Range
August 19-21, 2025

Location
Gran Estanplaza Berrini - Cidade Monções, São Paulo

Event Type
In Person

Event Category
Training & Education

Region
Brazil

Sector
All

Year 2 Curriculum

Information coming soon!

Year 3 Curriculum

Information coming soon!