Program

Year 1 Curriculum

AMMONIA SAFETY

Describe the health effects of ammonia exposure

Describe initial first aid for ammonia exposures

Define the physical and chemical characteristics of ammonia that affect safety and its use as a refrigerant

ACCESSING YOUR GCCA RESOURCES

Learn what the WFLO offers beyond the Institute

Tour the GCCA website and member benefits

Introduce the benefits of the WFLO Inquiry Service and Technical Guides

INTERNAL AND EXTERNAL CUSTOMER CONFLICT RESOLUTION

Describe the eleven difficult customer types

Describe ways to handle disagreements effectively

Create a plan to engage with customers on a regular basis

“Win-win” concept and monitoring KPIs

CUSTOMER SERVICE ESSENTIALS

Recognize the importance of delivering excellent customer service to the maintenance and growth of your company's customer base

Identify potential solutions to customer complaints 

Demonstrate the ability to handle customer complaints so that customers are satisfied

EMERGENCY RESPONSE PLANNING

Define "Emergency Action Plan" and "Emergency Response Plan" and identify the key components

Identify the various levels of training needed by warehouse employees

Evaluate the pros and cons of having an in-house response team or using outside services  

FINANCE 101

Define the difference between finance and accounting

Review accounting terms and apply them to daily life

Explain how day-to-day operations can have a direct impact on your business profitability

FOOD SAFETY

Comprehend the implications of food regulations on your job

Describe the difference between food quality and safety Identify food safety requirements for the public refrigerated warehouse

Learn what the control points are within the warehouse and how to draw up a self-control plan.

MATERIALS HANDLING EQUIPMENT (MHE) SAFETY

Identify the minimum requirements for an effective

Materials Handling Equipment (MHE) safety training program

Compare options for delivering Materials Handling Equipment (MHE) training

Evaluate the effectiveness of the Materials Handling Equipment (MHE) safety program in your warehouse

FUNDAMENTALS OF FOOD STORAGE AND PRESERVATION

Understand the effect of temperature-controlled storage; chilling, freezing and frozen on the quality of food products

Identify the factors that influence shelf life

Recognize the effect of temperature on chemical reaction rates

Accept each public refrigerated warehouse employee’s role in maintaining product quality

Prepare a product/commodity for Export

HAZARD ANALYSIS

Describe Work Safe Brazilian and the role it plays in your job

Explain why Risk Assessments are important

Describe the Risk Assessments procedure

Conduct a Risk Assessment

LEADERSHIP DEVELOPMENT - GROWING YOUR TEAMS

Learn how to involve people and help them invest their personal commitment

Apply succession planning to the context of their warehouse facility

Build collaborative, interdependent, and supportive teams

Management models and feedback techniques

SUPPLY CHAIN LOGISTICS

Define and describe the cold chain

Understand the role that you and your company play in temperature-controlled logistics

Understand the cold chain industry's role in the domestic and international food markets

Convey how their actions on-the-job contribute to the industry

TRANSPORTATION & WAREHOUSING

Identify ways public refrigerated warehouses are becoming involved in the transportation function

Self-driving trucks in Brazil

How to implement a Control Tower in your company

Discuss the latest developments in transportation and how they affect transportation companies, shippers, and receivers

WAREHOUSE OPERATION ESSENTIALS

Identify ways the refrigerated warehouse industry is changing

Compare procedures in your warehouse to those used in other facilities

Outline the steps involved in handling temperature-controlled products

AUTOMATION, ROBOTICS & WAREHOUSE TECHNOLOGY

Identify types of automation

Describe what is working well and what isn’t in automation in the Brazilian market

Discuss the latest developments in automation and robotics and how they are affecting the operations

Programming is subject to change!

Date Range
August 13, 2024 (All day) -
August 15, 2024 (All day)

Location
São Paulo, Brasil

Event Type
In Person

Event Category
Training & Education

Region
Latin America

Sector
All

Year 2 Curriculum

Information coming soon!

Year 3 Curriculum

Information coming soon!