2024 Cold Chain Institute Brasil
Program
Year 1 Curriculum
AMMONIA SAFETY
Describe the health effects of ammonia exposure
Describe initial first aid for ammonia exposures
Define the physical and chemical characteristics of ammonia that affect safety and its use as a refrigerant
ACCESSING YOUR GCCA RESOURCES
Learn what the WFLO offers beyond the Institute
Tour the GCCA website and member benefits
Introduce the benefits of the WFLO Inquiry Service and Technical Guides
INTERNAL AND EXTERNAL CUSTOMER CONFLICT RESOLUTION
Describe the eleven difficult customer types
Describe ways to handle disagreements effectively
Create a plan to engage with customers on a regular basis
“Win-win” concept and monitoring KPIs
CUSTOMER SERVICE ESSENTIALS
Recognize the importance of delivering excellent customer service to the maintenance and growth of your company's customer base
Identify potential solutions to customer complaints
Demonstrate the ability to handle customer complaints so that customers are satisfied
EMERGENCY RESPONSE PLANNING
Define "Emergency Action Plan" and "Emergency Response Plan" and identify the key components
Identify the various levels of training needed by warehouse employees
Evaluate the pros and cons of having an in-house response team or using outside services
FINANCE 101
Define the difference between finance and accounting
Review accounting terms and apply them to daily life
Explain how day-to-day operations can have a direct impact on your business profitability
FOOD SAFETY
Comprehend the implications of food regulations on your job
Describe the difference between food quality and safety Identify food safety requirements for the public refrigerated warehouse
Learn what the control points are within the warehouse and how to draw up a self-control plan.
MATERIALS HANDLING EQUIPMENT (MHE) SAFETY
Identify the minimum requirements for an effective
Materials Handling Equipment (MHE) safety training program
Compare options for delivering Materials Handling Equipment (MHE) training
Evaluate the effectiveness of the Materials Handling Equipment (MHE) safety program in your warehouse
FUNDAMENTALS OF FOOD STORAGE AND PRESERVATION
Understand the effect of temperature-controlled storage; chilling, freezing and frozen on the quality of food products
Identify the factors that influence shelf life
Recognize the effect of temperature on chemical reaction rates
Accept each public refrigerated warehouse employee’s role in maintaining product quality
Prepare a product/commodity for Export
HAZARD ANALYSIS
Describe Work Safe Brazilian and the role it plays in your job
Explain why Risk Assessments are important
Describe the Risk Assessments procedure
Conduct a Risk Assessment
LEADERSHIP DEVELOPMENT - GROWING YOUR TEAMS
Learn how to involve people and help them invest their personal commitment
Apply succession planning to the context of their warehouse facility
Build collaborative, interdependent, and supportive teams
Management models and feedback techniques
SUPPLY CHAIN LOGISTICS
Define and describe the cold chain
Understand the role that you and your company play in temperature-controlled logistics
Understand the cold chain industry's role in the domestic and international food markets
Convey how their actions on-the-job contribute to the industry
TRANSPORTATION & WAREHOUSING
Identify ways public refrigerated warehouses are becoming involved in the transportation function
Self-driving trucks in Brazil
How to implement a Control Tower in your company
Discuss the latest developments in transportation and how they affect transportation companies, shippers, and receivers
WAREHOUSE OPERATION ESSENTIALS
Identify ways the refrigerated warehouse industry is changing
Compare procedures in your warehouse to those used in other facilities
Outline the steps involved in handling temperature-controlled products
AUTOMATION, ROBOTICS & WAREHOUSE TECHNOLOGY
Identify types of automation
Describe what is working well and what isn’t in automation in the Brazilian market
Discuss the latest developments in automation and robotics and how they are affecting the operations
Programming is subject to change!
Year 2 Curriculum
Information coming soon!
Year 3 Curriculum
Information coming soon!