2024 Cold Chain Institute Australia
YEAR 1, 2, & 3 COURSES
The Cold Chain Institute features classes focusing on best practices in the refrigerated warehousing and logistics industries. Learn more about the Year 1, Year 2, and Year 3 curriculum/courses below
Year 1 Curriculum
AMMONIA SAFETY
Describe the health effects of ammonia exposure
Describe initial first aid for ammonia exposures
Define the physical and chemical characteristics of ammonia that affect safety and its use as a refrigerant
ACCESSING YOUR GCCA RESOURCES
Learn what the WFLO offers beyond the Institute
Tour the GCCA website and member benefits
Introduce the benefits of the WFLO Inquiry Service and Technical Guides
INTERNAL AND EXTERNAL CUSTOMER CONFLICT RESOLUTION
Describe the eleven difficult customer types
Describe 10 ways to handle disagreements effectively
Create a plan to engage with customers on a regular basis
CUSTOMER SERVICE ESSENTIALS
Recognize the importance of delivering excellent customer service to the maintenance and growth of your company's customer base
Identify potential solutions to customer complaints
Demonstrate the ability to handle customer complaints so that customers are satisfied
EMERGENCY RESPONSE PLANNING
Define "Emergency Action Plan" and "Emergency Response Plan" and identify the key components
Identify the various levels of training needed by warehouse employees
Evaluate the pros and cons of having an in-house response team or using outside services
FINANCE 101
Define the difference between finance and accounting
Review accounting terms and apply them to daily life
Explain how day-to-day operations can have a direct impact on your business profitability
FOOD SAFETY
Comprehend the implications of food regulations on your job
Describe the difference between food quality and safety Identify food safety requirements for the public refrigerated warehouse
Describe “Chain of Responsibility”
MATERIALS HANDLING EQUIPMENT (MHE) SAFETY
Identify the minimum requirements for an effective
Materials Handling Equipment (MHE) safety training program
Compare options for delivering Materials Handling Equipment (MHE) training
Evaluate the effectiveness of the Materials Handling Equipment (MHE) safety program in your warehouse
FUNDAMENTALS OF FOOD STORAGE AND PRESERVATION
Understand the effect of temperature-controlled storage; chilling, freezing and frozen on the quality of food products
Identify the factors that influence shelf life
Recognize the effect of temperature on chemical reaction rates
Accept each public refrigerated warehouse employee’s role in maintaining product quality
Know how to answer specific commodity storage questions
Prepare a product/commodity for Export
HAZARD ANALYSIS
Describe Work Safe Australia and the role it plays in your job
Explain why Risk Assessments are important
Describe the Risk Assessments procedure
Conduct a Risk Assessment
LEADERSHIP DEVELOPMENT - GROWING YOUR TEAMS
Learn how to involve people and help them invest their personal commitment
Apply succession planning to the context of their warehouse facility
Build collaborative, interdependent, and supportive teams
SUPPLY CHAIN LOGISTICS
Define and describe the cold chain
Understand the role that you and your company play in temperature-controlled logistics
Understand the cold chain industry's role in the domestic and international food markets
Convey how their actions on-the-job contribute to the industry
TRANSPORTATION & WAREHOUSING
Define Chain of Responsibility (COR) and the role of the National Heavy Vehicle Regulator (NHVR) plays in the Australian transportation & warehousing industry
Identify ways public refrigerated warehouses are becoming involved in the transportation function
Find ways the warehouse can assist carriers
Discuss the latest developments in transportation and how they affect transportation companies, shippers, and receivers
WAREHOUSE OPERATION ESSENTIALS
Identify ways the refrigerated warehouse industry is changing
Compare procedures in your warehouse to those used in other facilities
Outline the steps involved in handling temperature-controlled products
AUTOMATION, ROBOTICS & WAREHOUSE TECHNOLOGY
Identify types of automation
Describe what is working well and what isn’t in automation in the Australian market
Discuss the latest developments in automation and robotics and how they are affecting the operations
Year 2 Curriculum
BUDGETING AND FINANCIAL CONTROLS
Explain the budgeting process
Recognize the components and interaction of a Balance Sheet and Profit and Loss Statement
Calculate cash flow for a given period
Apply a cost-benefit analysis technique for securing the approval of a project
CRISIS MANAGEMENT
Identify proper protocols for responding to fires, ammonia leaks, natural disasters and other emergencies
Evaluate existing plans to protect employee safety
CUSTOMER RECALL SIMULATION
Describe the process of a recall
Identify the 3PL warehouse’s responsibilities during a recall
Conduct an effective mock recall
EFFECTIVE PRESENTATIONS
Define appropriate scenarios when a presentation is necessary
Identify how to structure a clear presentation
Use visual aids effectively
List tips for making a powerful first impression
EMPLOYEE TRAINING FOR SAFETY
Define your role as a safety leader
Apply strategies for providing and reinforcing safety feedback
Identify techniques for value-added safety training
GFSI - FOOD SAFETY
Define the Global Food Safety Initiative and related schemes such as BRC and SQF
Identify consideration factors for GFSI implementation
INTERNATIONAL BUSINESS AND THE COLD CHAIN
Explain the structure of the international cold chain
Define common maritime industry nomenclature
Analyze the impact of government agencies on international business.
INTRODUCTION TO WAREHOUSE LAW
Interpret the "reasonable care" standard
Differentiate between negotiable and non-negotiable warehouse receipts
Identify strategies to maximize the enforcement of terms and conditions
REFRIGERATION AND ENERGY
Define energy demand
List the systems and employee roles that have the greatest influence on energy use in your facility
Describe the components of an energy management strategy
Analyze their warehouse facility energy management program
RISK MANAGEMENT: TRANSPORTATION EXPOSURES
Identify the responsibilities and liabilities of the broker, carrier, and shipper
Describe the process for filing claims
Interpret the FMCSA safety ratings
Outline mandatory insurance requirements
RISK MANAGEMENT: WAREHOUSE EXPOSURES
Identify the basic exposures of loss to a public refrigerated warehouse
Analyze various loss prevention techniques currently in use by warehouse operators
TEAM BUILDING WORKSHOP
Year 3 Curriculum
Coming Soon!