COURSES

The Cold Chain Institute features classes focusing on best practices in the refrigerated warehousing and logistics industries. Learn more about the Year 1 curriculum/courses below.

Year 1 Curriculum

AMMONIA SAFETY

Describe the health effects of ammonia exposure

Describe initial first aid for ammonia exposures

Define the physical and chemical characteristics of ammonia that affect safety and its use as a refrigerant

Learn about the other refrigerants in use and their respective safety considerations

Beware of F-gas phasing out and system transitioning

ACCESSING YOUR GCCA RESOURCES

Learn what the GCCA offers beyond the Institute

Tour the GCCA website and member benefits

Introduce the benefits of the GCCF Inquiry Service and Technical Guides

INTERNAL AND EXTERNAL CUSTOMER CONFLICT RESOLUTION

Describe the eleven difficult customer types

Describe 10 ways to handle disagreements effectively

Create a plan to engage with customers on a regular basis

CUSTOMER SERVICE ESSENTIALS

Recognize the importance of delivering excellent customer service to the maintenance and growth of your company's customer base

Identify potential solutions and adequate communication to customer complaints

Demonstrate the ability to handle customer complaints so that customers are satisfied

EMERGENCY RESPONSE PLANNING

Define "Emergency Action Plan" and "Emergency Response Plan" and identify the key components

Identify the various levels of training needed by warehouse employees

Evaluate the pros and cons of having an in-house response team or using outside services

FINANCE 101

Define the difference between finance and accounting

Review accounting terms and apply them to daily life

Explain how day-to-day operations can have a direct impact on your business profitability

Understand how financial considerations/strategy may influence day-to-day operations

FOOD SAFETY

Comprehend the implications of food regulations on your job

Describe the difference between food quality and safety

Identify food safety requirements for the public refrigerated warehouse

Understand audit process and what is expected from your business to prepare adequately
Describe “Chain of Responsibility”

MATERIALS HANDLING EQUIPMENT (MHE) SAFETY

Identify the minimum requirements for an effective Materials Handling Equipment (MHE) safety training program

Compare options for delivering Materials Handling Equipment (MHE) training

Evaluate the effectiveness of the Materials Handling Equipment (MHE) safety program in your warehouse

Browse through material technology developments and their specific safety requirements

FUNDAMENTALS OF FOOD STORAGE AND PRESERVATION

Understand the effect of temperature-controlled storage; chilling, freezing and frozen on the quality of food products

Identify the factors that influence shelf life

Recognize the effect of temperature on chemical reaction rates

Accept each public refrigerated warehouse employee’s role in maintaining product quality

Know how to answer specific commodity storage questions

Prepare a product/commodity for Export

JOB SAFETY

Describe safety regulatory framework in Europe and the role it plays in your job

Explain why Risk Assessments are important

Describe the Risk Assessments procedure

Conduct a Risk Assessment

LEADERSHIP DEVELOPMENT

Differentiate various leadership styles

Learn how to involve people and help them invest their personal commitment

Define ways to interact with various audiences - teams, colleagues, supervisors

Apply succession planning to the context of their warehouse facility

Build collaborative, interdependent, and supportive teams

SUPPLY CHAIN LOGISTICS

Define and describe the cold chain

Understand the role that you and your company play in temperature-controlled logistics

Understand the cold chain industry's role in the domestic and international food markets

Convey how their actions on-the-job contribute to the industry

TRANSPORTATION & WAREHOUSING

Identify ways public refrigerated warehouses are becoming involved in the transportation function

Find ways the warehouse can assist carriers

Discuss the latest developments in transportation and how they affect transportation companies, shippers, and receivers

WAREHOUSE OPERATION ESSENTIALS

Identify ways the refrigerated warehouse industry is changing

Compare procedures in your warehouse to those used in other facilities

Outline the steps involved in handling temperature-controlled products

Stay abreast of the fast pace of innovation and how it influences ways of operating

TRANSPORT - CARRIER RELATIONSHIPS

Define the carrier's priorities when doing business with a warehouse customer/partner

Modify their business operations to attract new carrier partnerships

Outline clear expectations for partnering with trucking companies

Resolve common conflicts between warehouse and carrier partner

TRANSPORTATION BASICS

Understand the role of temperature control in cold chain transportation

Identify transportation modes

Learn the basics of a reefer unit

Understand the basics and importance of pre-cooling a trailer

Differentiate between primary operational and business differences of asset vs. non-asset transportation companies

BUSINESS COMMUNICATIONS

Analyze their writing skills to find areas that need improvement.

Identify the benefits of professional writing style

Compose an employee performance review with all the necessary content

RISK MANAGEMENT: WAREHOUSE EXPOSURES

Identify the basic exposures of loss to a public refrigerated warehouse

Analyze various loss prevention techniques currently in use by warehouse operators

Registration Coming Soon

Date Range
2-4 September 2025 (All day)

Location
Rotterdam, Netherlands

Event Type
In Person

Event Category
Training & Education

Region
Europe, Africa

Sector
GCCA Warehouse and GCCA Transportation