YEAR 1, 2, & 3 COURSES

The Cold Chain Institute features classes focusing on best practices in the refrigerated warehousing and logistics industries. Learn more about the Year 1, Year 2, and Year 3 curriculum/courses below

Year 1 Curriculum

AMMONIA SAFETY

Describe the health effects of ammonia exposure

Describe initial first aid for ammonia exposures

Define the physical and chemical characteristics of ammonia that affect safety and its use as a refrigerant

ACCESSING YOUR GCCA RESOURCES

Learn what the WFLO offers beyond the Institute

Tour the GCCA website and member benefits

Introduce the benefits of the WFLO Inquiry Service and Technical Guides

INTERNAL AND EXTERNAL CUSTOMER CONFLICT RESOLUTION

Describe the eleven difficult customer types

Describe 10 ways to handle disagreements effectively

Create a plan to engage with customers on a regular basis

CUSTOMER SERVICE ESSENTIALS

Recognize the importance of delivering excellent customer service to the maintenance and growth of your company's customer base

Identify potential solutions to customer complaints 

Demonstrate the ability to handle customer complaints so that customers are satisfied

EMERGENCY RESPONSE PLANNING

Define "Emergency Action Plan" and "Emergency Response Plan" and identify the key components

Identify the various levels of training needed by warehouse employees

Evaluate the pros and cons of having an in-house response team or using outside services  

FINANCE 101

Define the difference between finance and accounting

Review accounting terms and apply them to daily life

Explain how day-to-day operations can have a direct impact on your business profitability

FOOD SAFETY

Comprehend the implications of food regulations on your job

Describe the difference between food quality and safety Identify food safety requirements for the public refrigerated warehouse

Describe “Chain of Responsibility”

MATERIALS HANDLING EQUIPMENT (MHE) SAFETY

Identify the minimum requirements for an effective

Materials Handling Equipment (MHE) safety training program

Compare options for delivering Materials Handling Equipment (MHE) training

Evaluate the effectiveness of the Materials Handling Equipment (MHE) safety program in your warehouse

FUNDAMENTALS OF FOOD STORAGE AND PRESERVATION

Understand the effect of temperature-controlled storage; chilling, freezing and frozen on the quality of food products

Identify the factors that influence shelf life

Recognize the effect of temperature on chemical reaction rates

Accept each public refrigerated warehouse employee’s role in maintaining product quality

Know how to answer specific commodity storage questions

Prepare a product/commodity for Export

HAZARD ANALYSIS

Describe Work Safe Australia and the role it plays in your job

Explain why Risk Assessments are important

Describe the Risk Assessments procedure

Conduct a Risk Assessment

LEADERSHIP DEVELOPMENT - GROWING YOUR TEAMS

Learn how to involve people and help them invest their personal commitment

Apply succession planning to the context of their warehouse facility

Build collaborative, interdependent, and supportive teams

SUPPLY CHAIN LOGISTICS

Define and describe the cold chain

Understand the role that you and your company play in temperature-controlled logistics

Understand the cold chain industry's role in the domestic and international food markets

Convey how their actions on-the-job contribute to the industry

TRANSPORTATION & WAREHOUSING

Define Chain of Responsibility (COR) and the role of the National Heavy Vehicle Regulator (NHVR) plays in the Australian transportation & warehousing industry

Identify ways public refrigerated warehouses are becoming involved in the transportation function

Find ways the warehouse can assist carriers

Discuss the latest developments in transportation and how they affect transportation companies, shippers, and receivers

WAREHOUSE OPERATION ESSENTIALS

Identify ways the refrigerated warehouse industry is changing

Compare procedures in your warehouse to those used in other facilities

Outline the steps involved in handling temperature-controlled products

AUTOMATION, ROBOTICS & WAREHOUSE TECHNOLOGY

Identify types of automation

Describe what is working well and what isn’t in automation in the Australian market

Discuss the latest developments in automation and robotics and how they are affecting the operations

Year 2 Curriculum

BUDGETING AND FINANCIAL CONTROLS

Explain the budgeting process

Recognize the components and interaction of a Balance Sheet and Profit and Loss Statement

Calculate cash flow for a given period

Apply a cost-benefit analysis technique for securing the approval of a project

CRISIS MANAGEMENT

Identify proper protocols for responding to fires, ammonia leaks, natural disasters and other emergencies

Evaluate existing plans to protect employee safety

CUSTOMER RECALL SIMULATION

Describe the process of a recall

Identify the 3PL warehouse’s responsibilities during a recall

Conduct an effective mock recall

EFFECTIVE PRESENTATIONS

Define appropriate scenarios when a presentation is necessary   

Identify how to structure a clear presentation

Use visual aids effectively                                       

List tips for making a powerful first impression

EMPLOYEE TRAINING FOR SAFETY

Define your role as a safety leader

Apply strategies for providing and reinforcing safety feedback

Identify techniques for value-added safety training

GFSI - FOOD SAFETY

Define the Global Food Safety Initiative and related schemes such as BRC and SQF

Identify consideration factors for GFSI implementation

INTERNATIONAL BUSINESS AND THE COLD CHAIN

Explain the structure of the international cold chain

Define common maritime industry nomenclature

Analyze the impact of government agencies on international business.

INTRODUCTION TO WAREHOUSE LAW

Interpret the "reasonable care" standard

Differentiate between negotiable and non-negotiable warehouse receipts

Identify strategies to maximize the enforcement of terms and conditions

REFRIGERATION AND ENERGY

Define energy demand

List the systems and employee roles that have the greatest influence on energy use in your facility

Describe the components of an energy management strategy

Analyze their warehouse facility energy management program

RISK MANAGEMENT: TRANSPORTATION EXPOSURES

Identify the responsibilities and liabilities of the broker, carrier, and shipper

Describe the process for filing claims

Interpret the FMCSA safety ratings

Outline mandatory insurance requirements

RISK MANAGEMENT: WAREHOUSE EXPOSURES

Identify the basic exposures of loss to a public refrigerated warehouse

Analyze various loss prevention techniques currently in use by warehouse operators

TEAM BUILDING WORKSHOP

Year 3 Curriculum

Coming Soon!